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I had a returned payment and since the payment was returned I also got charged a fee.I deposited a check and was told the check was on hold. I checked my account days later and saw that the app said the money was in my account. Since the app said it was in the account, I paid my tuition online. When the payment hit my bank account, the bank denied the electronic check. I would have never paid the bill if the app didn't show that the money was in my account.
Not only was my tuition not paid but I was charged $. for a returned check fee. I called my credit union customer service number and tried to talk to someone about it.
I was told that the app never showed that the money was cleared and they would not refund me back the returned check fee. The app only shows the amount of money that is cleared in my account. It will not show the money if it isn't available. Credit card was paid more than it should have been due to a communication breakdown in the system. No firm resolution nor sense of urgency.I am a holder of a. credit card by Cobalt. I have been trying to get through to someone to help fix my situation on this at Cobalt with no real luck.
We are near the end of business day on your end - but I want to write this as matter of record and hopefully there is someone at Cobalt who can look at this situation I am in and fix it. I was expecting a call, but I don't think I will hear from anyone soon.Around two or so weeks ago, I was issued a new credit card. The old credit card was cancelled and replaced because of a 'compromise' or something of that regard by., not requested by me to do so. Before this happened, I did have a payment scheduled for the amount of $. to my credit card by the end of the month.I did eventually receive the new card before the end of the month.
My account to access any information was locked briefly - I guess this is because there were things happening behind the scenes to do a transfer of information to the new card number. When I was able to gain access, I did see my old transaction history and previous billing statements being shown on this new card number account. The items that were missing from the old card were the payments scheduled and all the history I paid on the card account before that. Since I could not view nor edit those previous pending payments on this new credit card, it looked to me that the information I put in before was not valid entries since it was tied into a credit card that was long longer usable and canceled on your end.
As a result, I inputted a payment for the amount of $. with my new credit card number for the end of. once again. I didn't think this would be a problem. That previous payment I had authorized to the old credit card (despite it being canceled and I could not view nor edit) was active in addition to the new one to the new credit card. This caused my bank account to be charged a total of $.
(TWO $. separate payments). This fiasco made an overdraw to my. account.I really need to have this fixed and have things return to normal. Clearly if I was able to have access to view or edit the previous fields I had for the old card for my pending payments, this would never have happened. Instead, this history was deleted but still active and caused a giant headache for me. This is not right.
This is a flaw on your side with the system and I really need your help to correct what went wrong here.I have written this exact same message via email to. today. While I have done so, I have contacted Cobalt earlier today to talk about this and I was told someone would email around and get back to me regarding this. No one has today and as far as I know, no one will. This is not a matter that can be ignored and I really need some resolution. Contact Name and Title:.Contact Phone:.Contact Email:.Cardholder logged into our Credit Card Website. (.) on.
and made a payment of $. Member also logged into. on. and made a second payment of $.
contacted Cobalt on. after realizing that 2 payments of $. were made and requested that we refund one of these payments. We immediately credited back one of the payments and returned it to the members Cobalt Savings account at this members request where it posted the same day this member contacted us. I have left a voicemail with this member with my direct contact information to discuss this further. I will also make another attempt today,.
to see if there is anything further that we can help our member with. Excessive overdraft chargesI have been a member of Cobalt Credit Union for a little over a year.
Since I have joined, I have had nothing but problems. Their website and mobile app are constantly going down.
I was told it was an issue with the company that they go through. When I brought this up with another woman who works there, she called me a liar. I have had several instances of them charging me an overdraft fee. One was when I could see my balance from my school releasing my financial aid in my account. Another was within three minutes of something going out from my account and a check going in. The latest one they are refusing to put back into my account.
I had a company take money out of my account on a Sunday night. The check that I had deposited into my account Sunday afternoon of course could not be available until Monday morning. If a bank is not going to allow a check to go through until banking hours, then it should not allow companies to pull money outside of banking hours. This was literally less than 8 hours apart.
Normally credit unions and banks wait for a 24 hour period for a person to deposit money before charging the extremely high fee for overdraft. Since Cobalt has been changed from SAC, the customer service has gone down hill, the standards have gone down hill, and all of the fees have gone up. I have left a message for our member to contact me. In regards to our website and mobile app constantly going down, this is not accurate. There are planned updates that are required, however those outages are posted and updated during off peak times during the night.
I have checked our contact center phone call records as well as our video banking records and I do not have any recorded conversation of any of our employees calling our member a liar. We take member service very seriously and this is not the behavior Cobalt would tolerate. Our member uses her debit card for most of her transactions in the account. Our Point of Sale transactions are real-time and post as we receive the items. In response to deposits not being available is due to the nature of how the deposits are being made. Our member uses remote deposit capture for all of her deposits in the account. When making those deposits she is notified that the funds will not be available until we can validate the check.
We receive multiple files during the day of our remote deposit checks and release them as the files are validated. If deposited on a Sunday, the member is accurate that the funds were not available until Monday as the department that validates remote checks do not work Saturday or Sundays. However, again when the deposit is being completed via that channel, that notification is given to the member at the time they are making the deposit. Cobalt does not hold deposits and the processes debits in order to collect fees.
If she were to come into a branch (which we have 7 day a week operation) her check would be accepted posted to her account immediately unless put on a Reg C check hold. Her account is accurate and Cobalt has given our member a courtesy refund on one of her over drafted items. There have not been any additional refunds as there is no error on the account or inappropriate processes taking place. Cobalt does a fee survey every 6 months to ensure our fees are in line with all competitors in the area and we will make any changes as necessary. Our $. overdraft charge is in line with our competitors.
(The consumer indicated he/she DID NOT accept the response from the business.)Again, this is horrible customer service. I do not just imagine their app and website not working. I've had to call in several times to check my account balance several times because of this issue. I was again told I was incorrect about the credit union not being in line with other banks. I have done my research on how other banks charge their fees, and Cobalt is not in line with how the others charge their fees. I had used the app to deposit a check on a Sunday afternoon, because the nearest branch that is actually open on a Sunday is nearly 20 minutes away. took money from my account around 11:30 that Sunday night.
Of course, my check had not gone through, but Cobalt could see the funds were there. In speaking with., I was incorrect on the date that the money was being pulled. The money is pulled on the. As per usual with Cobalt, they do not pull the money on the date that the bill comes out.
They never do. Again, checking with other banks and having. previously, I know this is a Cobalt thing. I had the money in the account on the.
Cobalt's system for banking is not in line with other banks. To only accept direct deposits Monday through Friday is ridiculous. Other banks offer it 6 days a week. I have spoken with six other banks. Four of those six have a 24 hour grace period in charging a late fee.
When banks do not take money out of the account on the day the bill is due, it messes up the account. I have spoken to other previous customers of Cobalt and all have had the same issue. Of course there would not be any record of someone calling me a liar. Why would there be? She did not call me a liar out right, she said that nobody would have told me that information. That insinuates that I am a liar. I will not accept this answer.
I want the money put back into my account so that I can come in and close my account. When the company was SAC, it was much nicer. Since it has switched, the computer system is horrible. The customer service is horrible. When you walk into a bank to just change your name and the person sighs because they have to work, it does not make you feel like a valued 'member.' I put that in quotation marks because Cobalt is no longer about it's members, it is about the money.
They find whichever way possible to charge fees. Like not sending a bill to my husband on his loan, then taking $. from the loan.
There was not a phone call, just a $. charge, right before our wedding. Horrible service. I personally spoke to our member on the phone in reference to her complaint on fees and her activity on her account.
From our conversation she was supposed to email me documentation on a debit card transaction that came out of her account on an incorrect date and I did inform her that I would credit her back for the fee she was charged if her merchant took funds out when they were not supposed to. I have not received anything from our member to date. In addition, I informed our member that she should opt out of Reg E so any debit card purchases would not be authorized if she did not have the funds in her account. She opted in to that service at account opening (I do have the signed document on file).
Cobalt does not have unfair practices with posting of items. If an item comes in to post and you do not have sufficient funds, or we pay an item into overdraft, you will be charged a fee. We do not have a 'grace period' on checking accounts. This was explained to our member during our phone conversation also.
As a courtesy we have refunded one overdraft fee back to her account to assist her. This fee was not charged in error, it was our way to work with our member to get her account back in good standing. Our relationship with our members is very important to us and we treat all of our members fairly and professionally. (The consumer indicated he/she DID NOT accept the response from the business.)I do have an email that states that the company took the money out of my account on the. and not the. The.
is the date that Cobalt took money out of my account. I still want that money back in my account.
The check was deposited BEFORE then money was taken out. If this complaint does not work, then I will take the complaint further up the line. I will not accept anything less than being given MY money back. The money was there, I deposited it. The bank did NOT take the money on the day it was supposed to be. The consumer indicated he/she DID NOT accept the response from the business.)I do have an email that states that the company took the money out of my account on the. and not the.
The. is the date that Cobalt took money out of my account.
I still want that money back in my account. The check was deposited BEFORE then money was taken out. If this complaint does not work, then I will take the complaint further up the line.
I will not accept anything less than being given MY money back. The money was there, I deposited it. The bank did NOT take the money on the day it was supposed to be. I have called and left a message for our member to contact me regarding this matter.
When she answered she said she was on the other line and would call me right back. I still have not heard back from her. Her last response is not accurate. Cobalt does not hold any transactions that are due to post. When her debit card item cleared her account, that is when we received the item from the merchant. In addition, the deposit was not received in her account before the debit came out.
She uses remote deposit capture and the service informs her that the transaction is pending until it can be validated. Doing remote deposit capture is the only way this member has made deposits with us and the process is the same each time. Out of the fees she has been charged, she was given a courtesy refund of 1 fee up to date. There are no posting errors on her account and she still has not filed the paperwork to stop Reg E on her debit card authorizations. I want to take care of our member and we have tried but Cobalt does not work how she wants us to. From our previous phone conversation she wants Cobalt to give her time to make a deposit before we take out overdraft fees and I explained to her then that if a transaction comes out and it overdrafts your account, the account will be charged an overdraft fee for the item.
We do not wait 24 hours before we process charges related to posting items. If our member wants to contact me back, I am very happy to continue to discuss this process with her. Unethical mobile banking processesCobalt's mobile app is set up to cause overdraft fees. When a transaction is initiated, It is visible for 24 hours and then disappears for days at a time.
Even though the app should have the capacity to keep an accurate detail of account balances as there is a 'account balance' and 'available balance' separation on the app. I feel that this practice is intentional and unethical. I have banked with many banks and no other mobile application does this. This has caused me over $. in fees within the past week. There online application also releases and un-releases incoming direct deposits which has caused me fees.
I called customer service and they were too. on telling me I am wrong and there is nothing wrong with the app. I requested a supervisor and have been in contact with one named., she stated that she will have there IT department pull records from my mobile app activity and see if there is an issued and would call me back the following day.
She did not call me back, I had to call her back and she refused to hear anything I was saying. they took $.
from me and I feel that they do not care and the way the mobile app is designed to make customers overdraft. Contact Name and Title:., VP of OpsContact Phone:.Contact Email:.Our online banking system is a real time product that updates as transactions are completed. When a member uses their debit card as a credit transactions (non pin based) that transaction will show as a pending hold transaction for 24 hours in their history. After that time the hold will fall off and the actual debit will post when we receive the item from the merchant. Debit card transactions posted to our members account on the. of. and her direct deposit did not post to her account until the.
of. Each transaction that took her negative on the.
was charged our overdraft courtesy charge. Our member opted herself into Reg E for her debit card which allows her account to go negative. There was no pending deposit that was showing. Her payroll which always comes on the same schedule did not come to Cobalt to post to her account until the. of. She would not have seen a pending deposit because it was not here.
As a courtesy we did refund 4 of her 9 overdraft charges. There was not an error made on her account. She purchased items with her debit card before her payroll was due to come into the account. There are no additional fees that are being refunded.
RepossessionI got a loan at cobalt credit union for a car. I fell behind by a couple months due to taking a lot of time off work because a family member., and on. they repoed my. I contacted them telling them I could pay what I owe up to date to get my car back and they refused. I have contacted them multiple times asking them to work with me and come up with a deal to get me my car back but.
They told me I have until. to pay the loan in full or they are auctioning my car off. I've even asked them if they could at least extend the date of auction to give me time to come up with the money to pay off the loan. I told them I have a life insurance policy check. coming in the next week or two that I could use to pay it off but they are still unwilling to work with me on it. In Response to Mr.
complaint. As a regulated lender we are prohibited from disclosing our Members personal financial information on a public site such as this one. Our response can only be delivered in very general terms.We have reviewed all the collection activity associated with Mr. account and find that all federal and state regulations were observed and that our own internal policies and procedures were followed.
Cobalt CU from. to., made numerous attempts by phone and mail, to contact Mr. Our purpose in attempting to make contact is to diagnose problems and find solutions before it is too late. We were unable to reach Mr. with the contact information he provided to the dealership at the time of purchase just a few short months earlier. In addition Mr.
made no effort to contact us during this period. It only became important enough for Mr. to address his situation with us after the vehicle was back in our possession.Our policy is not to allow reinstatements in situations as we have just described.
Proper notice of Mr. contractual right to pay off the loan has been provided.
Given the situation as described in Mr. compliant we have allowed for the vehicle to be held for an additional 10 days after the required payoff date to allow more time for a possible payoff.We sympathize with Mr. described situation, but his decision to not communicate with us negates any possibility of a loan restatement. Cobalt Credit Union refuses to indemnify me for fraudulent charges on my account.I incurred several fraudulent charges on my debit card (linked to my checking account). The charges originated in. in the following amounts:-. $.
on.-. $. on.-. $.
on.-. $.
on.-. $. on.-. $. on.Cobalt Credit Union has refused to reimburse me for these amounts, or allow me to dispute these amounts, unless I contact each of the entities and attempt to have them reverse the charges. I do not have the contact information for these entities, and feel that Cobalt should act as any other Credit Union in the industry and indemnify me for these amounts rather than placing the burden on me to rectify.
We received this complaint on 6 debit card disputes on this member's account. The member called into the contact center on., and the contact center representative did not file the debit card dispute for processing. Once we received the BBB notification,. in Cobalt's Payments Department contacted Mr.
Platt about these transactions. Each of them were in., while other debit card transactions were local, and the 6 transactions were confirmed fraud. We proceeded the refund of the 6 debit card transactions for $., which was Mr. desired resolution. This debit card was flagged as fraudulent behavior earlier prior to receiving the complaint from the BBB, so no more activity will come through the debit card. also validated another transaction that posted to Mr. account on.
to verify this was not fraudulent. Was not notified that checking account was not closed and recieved $. in overdraft protection fees.I've been with SAC Federal Credit Union since. and I've never had any problems until now.
I moved to a new state for a job and called in. to close my checking account as where I am currently located doesn't have any Cobalt branches near me.
I left my savings account open as it is still linked to my parents' account and is nice to have in case there's a need for immediate funds transfers. I was told by the customer service representative that this was a simple process to close and after verifying my information he told me I was all set and that my account was taken care of. I said 'great' and proceeded to finish my move, open my new accounts with a bank down here and apply my credit card to any continuous charges I had previously applied to my Cobalt checking account.Everything was fine for several months, Cobalt sending me statement emails for my savings, etc, until 2 days ago I received a letter from Cobalt telling me I was 3 days from being sent to collections due to an overdrawn balance in the amount of $.
That not being an insignificant amount I called customer service immediately. The young man.
told me that the account was never closed due to a pending payment with. who kept attempting a $. charge and thus the account was never closed.This is slightly surprising as I was never informed by Cobalt that this was the case, I received no emails, no calls and certainly no letters until this most recent one (which was sent to my old address, dated.
and had to be forwarded to me by my parents). Not only that but my checking account is completely missing from my online profile, leading me to believe it was closed. I called. that same day and they unlinked the checking account from my.
account, though the $. charge was already previously taken from my.
wallet when a friend transferred funds to me months earlier. So in summary the pending charge that kept the account open was paid off and yet my account was still accruing charges.I called yesterday. (2 days from being sent to collections) to talk to the delinquency department.
I was on hold for two and a half HOURS before the automated answering machine told me they were closed and to leave a message. Considering it was 3:50pm there I knew someone clicked out of my line. I left a message and called back, once again getting put on hold but no immediately going to voicemail. After 20 mins I called regular customer service and requested to talk to someone in the delinquency department. She was incredibly helpful and got someone on the line with me in three minutes., the representative, listened to my explanation of having no prior knowledge of the account being opened and she went through with me what the charges were for the $. total.
Most of it was from recurring payments I had with several charities I donate to monthly, a few. charges from before I linked my new card and the pending. charge. There were also FIVE overdrawn protection fees, each at $. a charge. Some of them were back to back, despite the fact that there was 0 dollars in either checkings or savings. That means $.
of the $. are bank charges. I requested to get those fees waived, as this was in no way okay considering I had never received notice of this issue. assured me she'd close out the account, send me an email confirmation and send my request to the help desk/disputes department. I thanked her for her help and awaited her email.An hour later I received her email which informed me they couldn't close accounts over the phone and to email her with my request to close. So once again I am told over the phone that the account will be closed and it's not done.
I do as I'm asked and email. with my instructions to close the account. At this point I'm awaiting hearing from the disputes department. The Overdraft Protection fees in question were assessed due to a previously established account connection with., resulting in the account going negative.
This aligns with Ms. recollection of events.Multiple attempts had been made to inform Ms. of the status of her account including both monthly statements and direct letters from our Collections department. These mailings were sent to the address on file for Ms., as all of our official communications do.Due to the nature of Ms. situation and Cobalt's dedication to member service, we have adjusted the status of Ms. account with us.
We have refunded $. in overdraft fees and have removed any negative reporting to. Failed to contact us about our.years old son savings account going inactive and took about $. worth of service fees from it.My husbank and I had a savings account at Sac federal that we started to use for our. year old son. About 3 1/2 years ago we deposited about $.
then we went there again just recently. to deposit more money my son now. had earned. When we did it was a hard time pulling our accoutn up.
Then when the teller found my husband noticed that it was unactive. She proceeded to get us active again. We depostited what he had earn then ask for a balance thinking he would have about $. in there only to find out he has about $. in the account. We were then notified when the account goes inactive they charge a $.
service fee. I did proceed to tell here isnt the whole point of a saving's account is to not touch it? We were never notified that this account was going in active or else we would have moved my. son's money. The teller proceeded to tell us that she is emailing her manager and he will give a call on Tuesday.
Tuesday came around and that never happened. My husband then called on Wednesday and played phone tag with some. customer service people stating that 'its federal law' Well to be notified would have been niced. My husband finally talked to the manager of the branch today and they have agreed to refund $. of the $. they took from my.year old son.
I understand why the fee's are necessary i used to work for a bank but i have never experienced in active fees before. Seems to be a way to take money from an account to just don't want it be touch. Please explain better as to why $. in fees were taken from my son with out notification of you doing so. Also funny how in the last three years we never got an interest statement in the make too.??
We did have a change of address about a 1 1/2 half ago but still lived at the same address for a 1 1/2 half. Isnt there a law that it has to be mailed out before. So we never go.,.
nor.?? Contact Name and Title:. Vice PresidenContact Phone:.Contact Email:.Hello Darrin,All of the inactivity fees have been refunded to your savings account. We have updated addresses for both you and your wife as well. The statement has been an electronic statement sent quarterly to your email address for the most recent cycles. If you would like paper statements, they are available for a small fee, but estatements are the most economical. We apologize for not getting back to you on Tuesday.
Please understand member service is a high priority and we value our members tremendously. Please let me know if there are any additional concerns I may assist with for you and your family.Thank you,. Failed to handle unemployment claim for my loanUnemployment claim for LOAN repeatedly not handled and nearing 3 weeks after I requested assistance. Emailed request to file unemployment claim on.
Recvd email back from. on.
saying - Hello, I am contacting you in regards to an unemployment claim. I can definitely get this started for you. How the process works is I will file the claim with the company and they will send you further information and anything they may need from you will be in the letter. Let me know if this is something I need to process for you?
Thank you,. I replied back to her - Hi, thanks for the email. Do you know how long this will take? She replied to me on. Once I file a claim, it can take up to 4-6 weeks to see payments. You would need to make the payments until this was processed. In which I emailed her back to her that I wouldn't be able to make a payment.
Not a word from her and I went to. with a request for help with an unemployment claim. I recv'd a call from. stating she emailed me twice and she needed my unemployment date. She did not email me twice, I monitor my email closely because I'm looking for a job and no email was received.
I told her my unemployment date was. and she said I should receive the paperwork from. and they would handle my claim.
It is now day 7 and no paperwork. I doubt it was even filed. My point for this complaint is that I notified you of a hardship. I said I need to file an unemployment claim and a few emails were sent and I was forgotten about. If it was important that she have my unemployment date I do have a phone number.
I also doubt any claim was filed by. She had trouble pronouncing. and said.
My confidence in her is nil. Three weeks has past and it was told to me that it takes 4 to 6 weeks to process this claim. There's no way I can pay. payment but the disregard for my financial hardship is pretty obvious.
You made me take the unemployment insurance on this loan but when I want to use it you. over.I orginally filed this on.
but the BBB decided not to file it because they said it was a labor dispute. This is not a labor dispute. It is a loan with unemployment insurance. Since my original filing i did receive paperwork in the mail but my loan was due on. and I still want to file this complaint.
Contact Name and Title:., CLOContact Phone:.Contact Email:.A claim has been filed by Cobalt against the Debt Protection Involuntary Unemployment policy on Ms. behalf.
Notification dated. was mailed detailing the benefits, and requesting additional information to be provided. This coverage is entirely optional and not a requirement of the loan. We will be contacting Ms. to make sure the details in the letter are clear, discuss options for possible insurance cancellation as well as payments on the loan. Load MoreBBB Business Profiles may not be reproduced for sales or promotional purposes.BBB Business Profiles are provided solely to assist you in exercising your own best judgment.
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A lot of banks/credit unions set daily ATM withdrawal limits for security reasons. If your card or identity is stolen, the bank/credit union wants to make sure that the thief can’t empty your entire account in one day. But, it can be an inconvenience if you need a lot of money in order to buy a car with cash or make any other large purchase with cash.
That’s why it’s always smart to know your limit before needing to withdraw a large amount. Here are the daily ATM withdrawal limits for 49 of the most popular banks and credit unions. Table of Contents.Alaska USA Credit Union. Limit: $505. To increase your limit: call ( 907) 563-4567 or ( 800)525-9094. Source:.Alliant Credit Union.
Limit: $500. If you have a ChexSystems record, your withdrawal limit will be $200 per day. To increase your limit: call ( 800) 232-8669. Source:.Ally Bank.
Limit: $1,000. To increase your limit: call (877) 247-2559. Source:.America First Credit Union. Limit: $500. To increase your limit: call (800) 999-3961. Source:.American Savings Bank. Limit: $1,000, with a $300 maximum per transaction.
To increase your limit: You can change your withdrawal limit at the ATM directly. After you enter your PIN, select My Preferences. Source: and.Axos Bank. Limit: $510 per day.
To increase your limit: call (855) 232-2967. Source:. Axos Bank operates entirely online; find out more about its accounts at.Bank of America. Limit: Forty bills per day. This could vary depending on the type of account you have.
To increase your limit: Sign in to online banking and go to the Information and Services Tab. From there, you can activate your card and set spending limits.